Help Desk

Home > Managed Services > Help Desk
Help Desk outsourcing solution for any organization.

We offer comprehensive Outsourced Help Desk services to customers requiring a full service technical resource center, full or part-time help desk, application support center, or customer service desk. No matter what type of help desk functions you need to outsource, we can provide you with a complete and custom turnkey solution.

Our Outsourced Help Desk solutions allow your organization to benefit from the most highly qualified and certified technical staff anywhere — without having to worry about recruiting, training and fulfillment, and other related tasks.

What's more, DJJ provides far more than just remote support staff; we actually deploy an entire support infrastructure, including:

  • Knowledgeable, certified, US-based in-house staff
  • 24x7 coverage capability
  • Online live support featuring client technology
  • Team leader and project manager provided
  • Multi-technology support
  • Complete trouble ticket tracking and reporting solution
  • Web-based incident reporting and status tools for end users
  • Tiered service levels and custom response requirements available
  • Optional shared operational control with your in-house help desk team
  • On-site escalation support available
  • Automatic e-mail updates to your staff with embedded satisfaction surveys

To the point: we have the people, and experience to provide a comprehensive help desk outsourcing solution — empowering you to concentrate on running your business, not your network.
Managed Services